Your Communications System

3CX Business Communication Solutions

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.

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Why choose 3CX communication system for your business

Telephony: Web client and mobile apps for remote working.
Phones: Complete range of IP feature phones from Yealink
Video: Included in your system, no add-ons needed
Live Chat: Talk with your customers in real time via your website or Facebook!
SMS: Allow your customers to interact with you instantly
Low Cost: Save on your phone bills, add ons and hardware.
Flexible: Keep your numbers, choose your phones and your provider
Secure: 3CX includes advanced security features
Install anywhere: Hosted or on Premise, MiniPC, Raspberry Pi, Hyper-V, VMware or KVM
600,000+ customers globally

3CX APPS & FEATURES

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.

3CX Apps for Android & iOS Device

Make and take calls from anywhere
Video Conferencing
Instant Messaging and Chat
Answer Facebook messages
Conference Calls
Free VoIP calls with your smartphone
Encrypted and Secure

User-friendly Web Client / Windows Desktop App

Work from anywhere - multifunctional web app with inclusive UC features
Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, Facebook and SMS from one interface
Video conferencing at the click of a button
Native Windows Desktop App for calls
Native Windows Desktop App for calls
Launch calls directly from your CRM
Integrate seamlessly with MS Teams and MS 365
View the status of your colleagues

Integrated Video Conferencing

Integrated Video Conferencing
Initiate with a single click
Video conference dial-in
Create as a conference or a webinar
Remote control assistance for quick & easy troubleshooting
Pre-upload PDFs before meetings
Includes a whiteboard
Polling tool
Record your videos
Includes chat

Facebook Messenger Integration

Send & Receive Business SMS / MMS

3CX Live Chat: Next Level Customer Communications

Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers!

Call Flow Designer

By utilizing 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:

Call routing based on customer authentication
Automatic outbound dialler
Callback scheduler
Credit Card Authentication
Phone Orders
Surveys
Automated Text to Speech & Speech to Text in 120 languages

CRM Integration

3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!

This is how it can help you:

Microsoft Teams

3CX integrates with your existing MS Teams Platform offering businesses a cost-effective calling plan alternative. Calls are made via 3CX SIP Trunks so you can include less staff on the pricey MS365 E5 plans.

By integrating MS Teams with 3CX you get a powerful robust PBX that is easy to configure and use. Benefit from added PBX features such as:

Hotel PBX

3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:

THE 3CX CALL & CONTACT CENTER

With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.

Switchboard and wallboard
Call Center Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics – round robin, hunt by threes and more
Call & Chat Monitoring available for Managers
Integration with MS 365 and Microsoft Teams
CRM integration with popular CRMs – Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Call Recordings
Hot Desking
Create your own call flows with 3CX CFD

REDUCE ONGOING TELECOM COSTS

With 3CX, your ongoing telecom costs will be reduced significantly.

Decrease your Phone Bill by up to 80% – See how!
Licensing based on number of simultaneous calls and not extensions
Make free interoffice calls and branch calls
Free calls to remote workers with web client and iOS / Android apps
Use prominent SIP trunks to reduce outbound call charges
Eliminate 800 number phone bills with WebRTC integration
Use International DIDs & IP Telephony so customers can call in at competitive rates

SECURITY & BACKUP

When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.

Increased secure web server configuration
Automatic detection & blacklisting of SIP attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted via the 3CX Tunnel
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup
Encryption between browser and the website ensured via HTTPS
Limit access to 3CX management console based on IP