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Customer Success Stories
Terrance A. Smith Distributiing, Inc. currently distributes more than 270 alcoholic and non-alcoholic beverages representing many regional and local suppliers to retail partners covering 2,000 square miles in Madison, Hamilton, Delaware, Wayne, Henry and Blackford counties. It’s also recognized by Anheuser-Busch InBev, the world’s largest brewer and Smith’s largest supplier, as one of its elite distributors across the country, honored annually with the beer giant’s Ambassador of Excellence award.
"If there is one thing I could tell a prospective Gibson Teldata Customer, it would be, if you need a new phone system don't wait."
Terrance Smith
Jr. Vice President
project scorecard
Our goals for this project:
Phone System Modernization
Replace aging Nortel phone system with a more modern system that our heritage system wasn’t capable of, including voice mail for all employees.
Enhanced Customer Care
Provide our internal and external customers excellent customer service, including ability to review calls for quality assurance.
Delocalized Workforce
Provide mobility solutions to employees to allow them to stay connected to the office while mobile.
project benefits
Efficiency
Staff can retreive voicemails to provide better customer service
Improved Customer Experience
More effective servicing customers
Remote Worker
Staff are able to seamlessly work remotely just as if they were in the office
Improved Communication
Connected phone system with the overhead paging system
Discover how Gibson Teldata’s modern cloud-hosted phone system enhanced Terrance A. Smith Distributing Inc.’s CX.
With Gibson Teldata’s solutions, you can reduce wasted time, increase employee productivity, and boost customer brand loyalty. Without all the typical complexity and technological headaches. Want to find out more?
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