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Customer Success Stories

Terrance A. Smith Distributing, Inc.

Terrance A. Smith Distributiing, Inc. currently distributes more than 270 alcoholic and non-alcoholic beverages representing many regional and local suppliers to retail partners covering 2,000 square miles in Madison, Hamilton, Delaware, Wayne, Henry and Blackford counties. It’s also recognized by Anheuser-Busch InBev, the world’s largest brewer and Smith’s largest supplier, as one of its elite distributors across the country, honored annually with the beer giant’s Ambassador of Excellence award.

Terrance A. Smith building

"If there is one thing I could tell a prospective Gibson Teldata Customer, it would be, if you need a new phone system don't wait."

Terrance Smith

Jr. Vice President

Terrance A. Smith distributing warehouse

project scorecard

More Features On Tap With Cumulus Enterprise

Our goals for this project:

Phone System Modernization

Replace aging Nortel phone system with a more modern system that our heritage system wasn’t capable of, including voice mail for all employees.

Enhanced Customer Care

Provide our internal and external customers excellent customer service, including ability to review calls for quality assurance.

Delocalized Workforce

Provide mobility solutions to employees to allow them to stay connected to the office while mobile.

project benefits

Unify Your Communications


Staff can retreive voicemails to provide better customer service

Improved Customer Experience

More effective servicing customers

Remote Worker

Staff are able to seamlessly work remotely just as if they were in the office

Improved Communication

Connected phone system with the overhead paging system

Cloud Capabilities To Improve Customer Service

Discover how Gibson Teldata’s modern cloud-hosted phone system enhanced Terrance A. Smith Distributing Inc.’s CX.