Flexible & Reliable Call Costing Solutions

We offer Call Accounting Solutions for both single site and multi-site installations, and we can optionally customize and integrate a solution compatible with your existing Contact Center Management System.

Basic Solutions Include:

• Ability to monitor usage and establish your office call patterns for departments and work groups.

• Tools to track, report, and control communication costs.

• Analytic’s to perform cost recovery and carrier services  bill reconciliation.

• Capability to determine if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance.

Advanced Solutions Include:

• Subscriber Services – Enables you to charge back phone charges to departments, employees, and customers using markup or discount pricing.
• Traffic Analysis – Allows you to determine if you are using your incoming, outgoing, and bi-directional trunks efficiently.

Call Accounting Benefits:

• Ability to incorporate data from multiple telephone systems to get the “Big Picture“.

• Flexibility to manage call flow and schedule staff when call flow peaks.

• Easy distribution of telecommunication costs across departments and work groups, and ability to verify carrier bills.

• Determine availability of your employees, who they are speaking with, and how long they have been talking.

• Identify and resolve misuse of the telephone system.

• Capability to produce flexible rate tables that are tailored to your organization.