Is your organization looking for a comprehensive call costing solution to monitor and control telecommunication costs and give you a true picture of how much money is being spent and who is spending it? If so, Gibson Teldata can help.
We offer Call Accounting Solutions for both single site and multi-site installations, and we can optionally customize and integrate a solution compatible with your existing Contact Center Management System.
Basic Solutions Include:
Ability to monitor usage and establish your office call patterns for departments and work groups.
Tools to track, report, and control communication costs.
Analytic’s to perform cost recovery and carrier services bill reconciliation.
Capability to determine if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance.
Advanced Solutions Include:
Call Accounting Benefits:
Ability to incorporate data from multiple telephone systems to get the “Big Picture“.
Flexibility to manage call flow and schedule staff when call flow peaks.
Easy distribution of telecommunication costs across departments and work groups, and ability to verify carrier bills.
Determine availability of your employees, who they are speaking with, and how long they have been talking.
Identify and resolve misuse of the telephone system.
Capability to produce flexible rate tables that are tailored to your organization.