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Customer Success Stories

Pacers Sports & Entertainment

Pacers Sports & Entertainment is a high-performance company that manages the National Basketball Association’s (NBA) Indiana Pacers, (WNBA) Indiana Fever and (NBA G League) Fort Wayne Mad Ants and all other events at Bankers Life Fieldhouse. 

The Pacers strive to provide superior customer service and partnered with Gibson Teldata to select to a new high-performance communications solution. A Mitel solution was selected and installed in 2017. The Pacers now enjoy quicker response times to customer inquiries and increased customer service scores. 

Person holding a basketball and listening to music

"After working with Mitel and Gibson Teldata we have seen excellent results. We see a mobile workforce that can get out into the community and do their job and we have a completely reliable system that never goes down, sound quality is outstanding and we really are able to use our phones as an asset to do our jobs better."

Ed Frederici

Chief Technology Officer, Pacer Sports & Entertainment

Basketball team

project scorecard

A Better Mobile Workforce

Unified Communications System

A feature-rich & reliable communications solution to keep your team connected at all times, no matter the place.

Contact Center Application

A contact center solution (CCS) designed to provide personalized customer care by unearthing your team's true potential.

Call Recording & Collaboration Features

An all-inclusive UCaaS solution that'll enable delocalized collaboration while maintaining optimal performance levels.

project benefits

Boost Your Performance To The Next Level With Gibson

Analytics & Insight

Access to robust analytics to identify training opportunities, peak traffic periods and customer insights

For Remote & Hybrid Teams

Full mobility to keep employee’s productive in/out of the office

Enhance your CX

Improved customer satisfaction scores based on annual NBA survey