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Customer Success Stories
Sullivan County Community Hospital is a 25-bed acute care facility located on the north side of Sullivan, Indiana. The hospital offers a variety of outpatient services including, but not limited to, physical therapy, occupational therapy, speech therapy, laboratory services, outpatient surgery, respiratory therapy, radiology and emergency room. Sullivan County Community Hospital works cooperatively with local healthcare providers, businesses, schools, churches and organizations to address community healthcare needs, and to provide a continuum of care which is beneficial in the healing process.
"With the construction of new facilities to augment our main campus, as well as increased integration with other medical providers in the area, it was imperative that we upgrade our communications systems. In healthcare, efficiency and disaster recovery are key concerns, so this new technology had to provide immediate benefits in both areas—no exceptions. Thanks to Mitel and Gibson Teldata, we've rolled out an end-to-end solution that meets the needs of our staff and our patients, and provides the ROI that is crucial in any major technology purchase."
Ron Shake
Facilities Director, Sullivan County Community Hospital
project scorecard
Our goals for this project:
Simplified Administration
Minimize employee downtime during Moves, Adds and Changes
Ambulatory workforce
Provide employees with seamless ability to work from anywhere
Fast recovery in the event of power failure or similar event
project benefits
Efficiency
The hospital can quickly add, move, and change single extensions or entire departments and no longer has to work around their phone system when planning projects.
ROI
Sharing fiber connecting campuses between data and voice was far less expensive than a healthcare grade SmartNet. Mitel Call Accounting further improves ROI by allowing them to defray costs across tenants.
Hotdesking
Employees have immediate access to personal phone settings from any location, enabling sharing of resources and more dynamic patient care.
Teleworking
Provides employees with the seamless ability to work from anywhere with the same features as they would have in the office and enables bricks-and-mortar savings.
Disaster recovery
Agents can access personal desktops and phone extensions anywhere, allowing fast recovery in the event of power failure or similar event.
Understand how the healthcare workers of Sullivan County’s Community Hospital enjoy improved, reliable, and cost-effective communications thanks to Mitel & Gibson Teldata.
With Gibson Teldata’s solutions, you can reduce wasted time, increase employee productivity, and boost customer brand loyalty. Without all the typical complexity and technological headaches. Want to find out more?
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